Cancellation and Modification Policy

You may cancel your booking and receive a full refund when your cancellation request is received more than 24 hours before the scheduled start time of the activity.

Cancellations received less than 24 hours before the start of the activity, as well as no-shows without notice, are not refundable, subject to the mandatory rights provided by applicable laws.

Any cancellation or modification request must be sent to Alentours Québec via the link provided in the confirmation email or by contacting our team directly. The date and time of receipt of the request determine whether it meets the cancellation deadline.

Requests to change the date, time, pickup location or number of participants are accepted subject to availability. A modification requested less than 24 hours before the activity cannot be guaranteed.

In the event of a group delay, the activity will end at the originally scheduled time. A significant delay may be considered a no-show if the service can no longer reasonably be provided.

If Alentours Québec must cancel an activity due to dangerous conditions, a mechanical problem, an exceptional unavailability or a situation beyond its control, the client may choose between a full refund or, when possible, rescheduling the activity to another date.

Applicable refunds are issued to the payment method used at the time of booking. The time it takes for the refund to appear may vary depending on the financial institution.